Terms and Conditions of Sales
1. NEW CUSTOMER ACCOUNTS
All first time orders must be pre-paid. New customer accounts are established pre-pay by Visa, Master Card, American Express, or company check. C.O.D. shipments are also available.
Net 30 terms are available for companies established 1+ years. Credit applications are provided by request only. Credit terms cannot be established until receipt of completed application and approval.
Interest is assessed at 1.5% per month - 18% annum, on all account balances exceeding 30 days past due.
Orders will be placed on “ship hold” if account is in past due status or established credit limit is exceeded. “Ship hold” orders are forwarded to the Credit Department and customer’s accounting department will be notified of order status. Orders will not be released from “ship hold” until payment arrangements are made.
2. FREIGHT TERMS
Product is shipped F.O.B. Plant, Plainfield, Indiana.
Stock orders placed after 11:00 a.m. EDST are normally shipped out the next business day.
“Blind” drop shipments are easily arranged and customer confidentiality is GUARANTEED.
3. CLAIMS/RETURN POLICY
Matrix Label Systems, Inc. guarantees its merchandise against all defects in workmanship and material.
All merchandise carries a 6 month shelf life guarantee from the date of shipment.
All product complaints and returns are processed through our Quality Assurance Department. A return authorization number will be issued and replacement shipment arranged.
To insure proper credit the return authorization number must appear on the outside of all packages being returned.
All claims for damage, shortage, or shipping errors must be made within 10 days of receipt of the product.
Return of non-defective product due to order error must be made within 60 days of the original order date.
Non-defective product return is subject to a 10% restocking fee.
Product returned without prior authorization is subject to a 50% restocking fee or may be returned to the customer at their expense.
Credit for returned merchandise will be processed in a timely manner. Product with possible defect will be subject to testing and evaluation prior to credit being issued.
NO CASH REFUNDS WILL BE ISSUED ON RETURNED PRODUCT.
4. PRODUCTS DAMAGED IN TRANSIT, SHORT SHIPMENTS, OR DISCREPANCIES
All claims must be submitted in writing.
All shipments become the property of the carrier company during shipment until signed for by the recipient. Claims for damages while product is in transit are to be settled between the consignee and the carrier.
If noted at time of delivery, it must be documented on the receiving paper work or bill of lading.
Damaged product/packaging is subject to review and must be accompanied by detailed pictures.
Customer will assume all liability if damaged freight is not reported within 24 hours of receipt or the next business day.
All short-shipments and discrepancies must be reported within 24 hours of receipt of shipment or by the next business day.
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